GARDINO Brazilian Lucky Bamboo Live Plant | Good Luck Plant | Lucky Brazil Wood Plant | Healthy Indoor Feng Shui Plant For Home Decor

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Order Processing Time

All orders are processed within 1–3 business days (excluding Sundays and public holidays).

Once your order is processed and shipped, you will receive a shipping confirmation message/email with tracking details.

If we experience a high volume of orders or unforeseen delays, shipment may be delayed by a few days. In such cases, we will notify you.

Shipping Charges

Shipping charges (if applicable) are clearly mentioned at checkout before payment.

Any additional charges like Cash on Delivery (COD) fees will be displayed at the time of order placement.

Delivery Time

Estimated delivery time: 4–10 business days, depending on your location and courier partner.

Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.

Shipping Locations

We currently ship across India.

At present, we do not offer international shipping.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS/Email/WhatsApp. You can track your order using the provided tracking link.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us at helpsnaploop@gmail.com

In case an order is confirmed as lost in transit, we will provide a replacement or full refund, as per consumer protection guidelines.

Incorrect Address

We are not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

Damaged Packages During Transit

If you receive a package that appears damaged:

Please do not accept the delivery OR

Take clear photos/videos and contact us within 48 hours at helpsnaploop@gmail.com

We will investigate and provide a suitable resolution (replacement/refund).

Contact Information

For any shipping-related queries, you can contact us at: 📧 helpsnaploop@gmail.com

⏱ Response Time: Within 48 business hours

Legal Compliance

This Shipping Policy complies with:

Consumer Protection Act, 2019

Consumer Protection (E-commerce) Rules, 2020